Privacy Policy

CommandGrid CRM LLC ("CommandGrid," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. It applies to our website at commandgridcrm.com, our mobile applications, and the CommandGrid platform and related services (collectively, the "Services").

1. Information We Collect

We collect information in the following ways:

• Information you provide. Your name, business name, email address, phone number, mailing address, and any information you submit through our forms, account registration, or communications with us.
• Customer and business data. If you use the Services, you and your team may input data about your own customers, leads, jobs, estimates, invoices, and communications. This data is processed on your behalf.
• Communications data. Records of calls, SMS, WhatsApp, email, and other messages sent or received through the Services, including content, timestamps, and phone numbers.
• Usage and device information. Log data, IP address, browser type, device identifiers, pages viewed, and similar analytics collected automatically when you use our website or apps.
• Cookies and similar technologies. We use cookies and similar technologies to operate our website, remember preferences, and understand usage. You can control cookies through your browser settings.

2. How We Use Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Services;
• Create and manage accounts and authenticate users;
• Process transactions, estimates, invoices, and payments;
• Send and receive messages and calls on behalf of our customers through the platform;
• Respond to your inquiries, demo requests, and support needs;
• Send service-related and administrative communications;
• Monitor, analyze, and secure the Services and prevent fraud or abuse;
• Comply with legal obligations and enforce our agreements.

3. SMS / Text Messaging

Where the Services include text-messaging features, we and our customers send messages only to individuals who have opted in to receive them. We honor opt-out requests at any time — reply STOP to cancel and HELP for help. Message frequency varies, and message and data rates may apply. For full text-messaging program terms, see our Terms of Service.

Customer mobile information and SMS/text-messaging opt-in consent are NOT shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share mobile phone numbers or text-messaging consent with third parties or affiliates for their own marketing or promotional use under any circumstances.

4. How We Share Information

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers. With vendors who perform services on our behalf — such as hosting, telecommunications and messaging delivery, payment processing, and analytics — under contracts that require them to protect the information and use it only to provide services to us. This does not include sharing mobile information or SMS opt-in consent for marketing or promotional purposes, which we never do.
• Legal and safety. When required by law, subpoena, or legal process, or to protect the rights, property, or safety of CommandGrid, our customers, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to the protections described in this Policy.
• With your direction. When you or your organization instruct us to share information, such as integrating with a third-party tool you choose to connect.

5. Data Retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or de-identify it in accordance with our retention practices.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse, including encryption in transit, access controls, and ongoing monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

• Access and updates. You may request access to or correction of your personal information by contacting us.
• Marketing communications. You can opt out of marketing emails using the unsubscribe link in those messages.
• Text messages. Reply STOP to opt out of text messages at any time.
• Cookies. You can manage cookies through your browser settings.
• Regional rights. Depending on where you live, you may have additional rights regarding your personal information; contact us to exercise them.

8. Children's Privacy

The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

9. Third-Party Links

Our website and Services may link to third-party sites or services that we do not control. This Policy does not apply to those third parties, and we encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

CommandGrid CRM LLC
161 Choctawhatchee Way
Santa Rosa Beach, FL 32459
Email: info@commandgridcrm.com